The right moves to make when switching your
energy suppliers
Whether they like to admit it or not, the majority of UK consumers are both sentimental about their suppliers as well as being loyal to them, sometimes unreasonably so. That well known phrase "better the devil we know than the devil we don't" is often used when the subject is raised when it comes to any service supplier and not just those in the energy supply industry.
The question is that do many people put of switching their energy suppliers because they don't like to disappoint anyone, or do they put off the deed because they are unaware of the procedures involved. Switching an energy supplier should never be a complicated matter. The supplier you are leaving, although they are entitled and even expected to pull a rabbit out of their hat to try and retain your custom, are morally and legally obliged to let you go if you are adamant about moving on.
On the other hand, energy suppliers are not fashion items and shouldn't be changed on a whim. If you decide that the deal and the service you will be getting from a potential new energy supplier will be better than that from the one you are currently with, then it is perfectly legitimate to move on.
On the other hand if your decision to leave is based on price only, before cutting the cord with your existing supplier, you should also take the time to test your new supplier in terms of service. Of course they will tell you that their service is the best in the country, but the proof of the pudding is in the eating. So ask for references or better still try and find other consumers in your area who work with them. If they confirm that the prices are good, but their customer service is sub-standard, and then walk away.
If you discover, once you switched to a new energy supplier, that they fail to come up to your expectations bear in mind that you haven't signed a life time contract.
From the date that they sign any contract to an energy supplier, UK consumers can take advantage of a seven day “cooling off period”, designed to protect them against less than reputable energy suppliers that promise and don't deliver.
Assuming that the supplier switch goes according to plan and all the meter readings taken and account settled, and then you can look forward to a long and pleasant working relationship with renewed energy.
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