Reviews: British Gas HomeCare, Central Heating and Boiler Replacement

British Gas Reviews

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Customer Reviews:

From: Mr E Berry
Date: 19/10/08

While I was in France the beginning of october, my son in law was in my bungalow doing some decorating my boiler went wrong, pouring water from underneath, my son in law phoned your company and a chap named Nick Stamp, engineer, arrived, immediately stopped the leak, due to unforseen circumstances he had to return a couple of times, due to parts being ordered, my son in law explained to Nick I am an elderly person and he did his utmost to repair the boiler, I am writing just to say a big thankyou, dealing with a person like Nick takes away the worry from an elderly person like myself, my son in law said he was so helpful and understanding, where nothing was to much trouble, I hope this person gets the recognition he deserves, as I would say he is a great asset to your company, I would highly recommend British Gas to my friends, as I have done in the past, once again a big Thankyou.

From: William Hough
Date: 08/10/08

Please convey my sincere gratitude to your East Anglian area for the exemplary way in which your engineer dealt with my boiler breakdown in an environment where complaints are easy it is nice to e-mail to express my pleasure and immense satisfaction in the way the engineer in question dealt with my problem - he really excelled in the love the customer experience.

From: Mr L Watts
Date: 12/09/08

Just had a visit from your Engineer who serviced my gas fire and boiler and have to say that his knowledge and advice was very comprehensive and the service provided was excellent. Please let his manager know, how good he was compared to all previous engineer visits. His name is Stephen Wilson.

From: Lena Benjamin
Date: 27/08/08

I just wanted to commend the two engineers who came round today (27 August). One (Nigel) did the plumbing and the other (Geoff) did the gas safety test for the landlord certificate. Both gentlemen were polite and did a thoroughly great jobs. Thank you for all your help. Please pass this on to them.

Regards

Lena Benjamin

From: Doreen Dentist
Date: 06/08/08

May I congratulate you on a service second to none. I phoned on Monday about a blocked drain. On Tuesday it was repaired, and the gentleman who called was most helpful. Many thanks.

From: Graham Wilson
Date: 27/07/08

I was visited on 30/6/08 for a HomeCare service by Engineer ID: 20429.

I would like to complement him on an excellent service and in particular in solving a problem which other engineers had never resolved. My heating system has been "kettling" for several years but is now repaired and silent thanks to this service.

Regards,

Graham Wilson

From: Dave Wesson
Date: 03/06/08

I meant to say could you please forward this on to all concerned PLEASE.

Having lots of trouble getting you to look at my boiler, which has been a saga, I would now like to take this opportunity to THANK YOU sorting the problem.

A special thank's to the Engineer who came out today, my partner said he was a really nice man.

Also a big THANK YOU to Mr Paul Davey who seemed to be the man who got the ball rolling, and kept us informed of what was going off. THANKS PAUL.

I guess there was somebody behind Paul who also helped so big thank you to that may well of been.

I would say All your staff are a credit to you, (except for not phoning me back when they said they would) However they all conducted themselves well on the telephone and seemed very nice people.

SO THANKS again.

Dave Wesson

From: Jim Nisbet
Date: 16/03/08

Today Sunday the 16th March 2008, We had occassion to contact yourselves again owing to a boiler problem. I spoke to a member of your staff named John, a most polite and helpful person I was informed that an engineer would be with me some time this date.

The engineer arrived and immediately diagnosed the problem and fixed it with tidyness, care and the minimum of fuss. The name of the engineer was Ben Smallwood. I would like to express my initial thanks to John, but most of all thanks to Ben for his professionalism and knowledge in resolving our problem (a problem missed by others) Thank you once again, its easy for people to complain however I feel that where credit is due it should be recognised Thank you once again.

Regards, Jim Nisbet.

From: Martin Poole
Date: 12/03/08

I was visited by an engineer today for a routine service. He phoned to give me a very welcome 15 minutes notice of his arrival, which was at the start of the agreed time slot and he arrived right on time. He appeared to very efficient and knowledgeable, was polite, helpful and very friendly. Please convey my comments to the engineer's supervisor.

Many thanks.

From: J Welsh
Date: 26/02/08

Rating:

After all the negative reports in the press, I would just like to thank you for your prompt and efficent services, on the coldest day of the year. THANKYOU.

From: Alison Bastow
Date: 29/01/08

I would like to thank you for the brilliant service we received through our Home Care cover last thursday 24th Jan 08. We had a leak coming from a pipe in one of our bedrooms and called you. Someone actually came within the hour and repaired the leak which didn't even take an hour. The service engineer was called Mark Wakefield. It made such a difference because if it had not been repaired it would have been a very cold night for my 5 year old daughter and myself at 8 months pregnant as we could not put the heating on until it had been repaired. Thankyou once again. I will have no hesitation in reccomending British Gas in the future.

From: Suraya Ali
Date: 22/01/08

I would just like to comment on the excellent service I received today from one of your service engineers who repaired my boiler. He was very friendly & knew his job. He offered sound advice and his customer service was second to none. His name is Richard Thomas. Please ensure that his manager is made aware of this and he is recognised for his quality service.

From: Joanne Adamson
Date: 16/01/08

Rating:

Excellent service. Engineer came out very quickly and was very helpful and informative about the boiler. Had recent noise problems with the boiler (and was very sluggish) and all it needed was a clean and didn't cost me a penny. Very good value.

From: Susan McKinley
Date: 09/01/08

I recently signed up with yourselves for the 4OO Homecare plan after being let down on the aftercare service by the Company who installed a new combi boiler last year.

I just want to say how prompt the service was along with putting a good word in for the engineer "Dexter Bewick", who was so pleasant and had the problem solved within 20 minutes.

Too many people complain about companies instead of letting them know about their good points.

From: Laura Hawkins
Date: 13/12/07

I am a Homecare 400 customer and had need to call out an engineer today to look at my electrics as all my lighting had failed.

A young female engineer called Kim came round and I am emailing (and will be putting in writing also) how pleased i am with her service. She was friendly, helpful and extremely efficient and it was very good for me, as a female in the flat on my own in the dark, to have a female engineer come round. I am extremely pleased with your service in general and hers in particular and feel compelled to tell you, as her bosses and as the people who run this service. PLease pass on my commendation to her manager, Martin Lamb.

Many, many thanks!

Laura Hawkins

From: Miss E Robinson
Date: 21/11/07

I would like to give some positive feedback to a recent visit from a member of the home care team. The Engineer was Stephen Mitchell, Bradford area. The work carried out was efficient, tidy and well above what sadly I have become to expect from prior boiler repair companies. Please log this positve feedback in the system.

Regards Miss E Robinson

From: Rosemary Emery
Date: 30/10/07

Just to say after the disastrous visit last wednesday the new service engineer Jonathan Price identified we needed a new water diaphragm within minutes and had it working very quickly! Exceptionally good service and very little waiting time. You have a very good system - Many thanks indeed.

Rosemary Emery

From: Danuta Hopwood
Date: 10/10/07

I like to express my gratitude and thanks to British Gas and especially to 2 engineers who came out to my rescue. The calls were dealt with most promptly (same day) in a very professional and polite manner. Both engineers arrived at out of hours time and both done a great job.

I feel that the engineers (Brian Owen and Andy Newton) are worth while to be honorable mentioned and aknowledge for their fantastic work. My complement to British Gas, the HomeCare is everything its advertised. Thank you.

Happy Danuta Hopwood.