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British Gas Reviews
Key Features
- British Gas is the first choice for customers home needs, with an extensive product range.
- British Gas HomeCare® from only £10.50 a month!
- British Gas offer Boiler and Controls Insurance Cover from only £6.50 a month!
- Get a new boiler and standard installation from British Gas!
Review Summary
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British Gas have an extensive product range.
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Good savings online. |
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Add a Review on British Gas >
Customer Reviews:
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From: Mrs D Owler
Date: 22/11/11
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Just to say how pleased to have such a smart, pleasant man to service my boiler this morning especially protecting his shoes. Did a great job.
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From: Gayna Hodges
Date: 27/10/11
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I would like to thank your engineer, Mike Davies, of Hale and Altrincham area for carrying our the replacement of the flow valve in the boiler at my daughter's new flat. He was very helpful and friendly and repaired the fault quickly and efficiently. He also gave me advice on the timer controls and sorted out another problem I mentioned after offering to help. Mike was very professional and a credit to your company. Please pass on my thanks to him.
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From: Margaret Cummins
Date: 26/10/11
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I had cause to phone Dyno Rod re my cistern leaking and I phoned the call centre and spoke with a young lady called Bernie who was extremely and utterley so helpful and polite and she assisted with my call for an Engineer - The engineer came on the same day (within 2 hours actually) his name was Piero and he too was extremely pleasant and helpful and sorted out the problem within 15 minutes. It's been a long time since I have received such a good, professional and pleasant a service from start to finish. You are to be commended on your staff and their fabulous approach to your customers. Many Thanks for such a good service.
Kind Regards
M.A. Cummins
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From: David Antrobus
Date: 09/10/11
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Regarding Work - repair of a faulty radiator valve - I would like to thank your organisation for carrying out a speedy and professional repair - yet again... The engineer was excellent.
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From: Tanya
Date: 13/09/11
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We contacted British Gas regarding an electrical fault with our property. We were seen within a week of requesting the appointment. Our engineer, Lee Markham was super efficient and not only fixed the problem quickly but noticed another issue that he made an appointment a few days later to come in and fix. He was also very polite and professional as well as tidy. Great job!
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From: James
Date: 24/08/11
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Just wanted to take the opportunity to thank Peter (who covers the Wootton area in Northampton) for his professialism in not only fixing our boiler and undertaking a full service, but also for going above and beyond to add a new pump so that our entire system is super-quiet! Couldn't recommend him and British Gas enough!
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From: Guy Close
Date: 05/08/11
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Please could you pass on our thanks to Nigel Nightingale (Dyno-rod) who fixed an emergency leak for us which was coming through our ceiling and was preventing us from using our bathroom.
Nigel arrived that evening and not only did he do an excellent job, but he was aware we had a small child asleep in the next room and barely made a sound.
We are so grateful and would like recognition of this excellent work to be passed on.
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From: Jill Wereszczuk
Date: 13/05/11
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I want to pass on my apprecation for the excellent service I received today for my yearly service.
I called Uddingston centre to explain my time was booked 8-1, however my daughter had an accident at work yesterday and had difficulty walking. I can run her to work in 15 mins but it takes over an hour on the bus plus a walk to her work. The girl at scottish gas could not have been more helpful and accomodating.
The service was also done smoothly and well. Can you please pass on my thanks from a very satisfied customer.
Jill Wereszczuk
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From: Raj Kalsi
Date: 09/03/11
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Hi,
We had our Boiler serviced on Saturday 7 March and I simply wanted to let you know that the Engineer was superb, he was friendly, helpful and very cheerful. He went that extra mile to ensuring everything was ok and for that I'm very grateful. Pls ensure somebody feeds this back to him. Well done.
Many Thanks,
Raj Kalsi
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From: Helen Heron
Date: 04/03/11
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I would just like to add my thoughts to the reviews on this site.
BG has come in for a lot of stick over the years but our recent experience of your service has been excellent.
While carrying out a routine service and repairing a faulty valve your engineer, Matt, from Hampton Hill Heating noticed that our hot water cylinder was leaking. This was replaced within a few days under our HomeCare® agreement. The work was carried out quickly with no mess and throughout the job. Matt was pleasant and efficient, taking the time at the end to make sure the whole system was working properly.
This sort of service is exemplary and what other companies in this field should aspire to. Well done BG and thanks Matt for an
excellent job.
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From: Sharon Garman
Date: 09/02/11
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Engineer "Eric". I would like to comment on the great service I received from this engineer. He called me before he arrived, always kept me informed of what he was checking, and what would happen next. He was professional, friendly and helpful and showed excellent customer care. He was polite and informative in his approach to his work, and managed to book me some time to come back and fix the job fitting in with my working day.
This flexible and helpful approach was much appreciated by myself, and I feel he needs to be congratulated.
Thank you,
Sharon Garman
British Gas Customer
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From: Mark Hallam
Date: 20/01/11
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I wish to express my gratitude to Peter O'Kelly for the excellent service he provided in capping the supply to my gas fire. He was only meant to be providing an estimate but proceeded with sourcing the parts and then returning later that day to complete the job. This saved admin costs for British Gas and avoided my having to take more time off from work.
Thank you.
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From: Angela Wakelin
Date: 07/01/11
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I would like to thank the Homecare team for their excellent response to our recent problems. Thank you to the telephonist who was helpful and polite. Thank you to the engineer who immediately diagnosed a faulty hot water cylinder and then made many phone calls in an effort to get a replacement as quickly as possible. Thankyou to the second engineer who arrived the same afternoon and worked long after he should have been home in the warm to replace our dead cylinder.
We now have clean water, no overflows and a lovely warm house which is much appreciated.
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From: Howard G. Mason
Date: 04/01/11
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I would just like to praise the swift and helpful service I received from the home care service team last week following a burst pipe in my loft. Thank you to engineers John and Keith.
Kind regards
Howard G. Mason
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From: Jill Beck
Date: 21/12/10
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Good Afternoon I wish to thank scottish gas homecare call centre for the excellent service I received yesterday when calling regarding a leaking radiator I was told it may take up until the 10th of Jan 2011 to be able to come out to fix due to emergency calls being extremely busy due to the severe weather we are experiencing just now, however the lady I spoke to did say she would try and get someone out before then if their was an engineer in the area before then, and at 5pm last night only four hours after I initially reported the radiator an engineer was at my door to fix it.
Many Thanks and I am very impressed by Scottish Gas and the service I received. Too many people like to be heard when they have a complaint to be made but very seldom give praise and I think this service definately deserves some praise.
Thankyou and a very Merry Christmas to all your staff within your company.
Jill Beck
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From: Paula Ellison
Date: 07/12/10
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I wanted to leave my feedback about an engineers visit today - the guy who visited was called Adam. I wanted to let you know that I think Adam was incredibly professional and very polite and well mannered, a credit to your organisation! no doubt you get lots of people complaining, but I felt I would take the time to leave positive feedback because he was lovely!
Adam arrived while I was leaving to go on the school run and he made me feel that it wasn't a problem and he'd happily wait until I was back (roughly 10 mins). He clearly explained what the electrical test involved and he was careful enough to wipe his feet and put back any wire/ plugs etc that the moved.
A really great job with no inconvenience - Customer service at it's best and I was very impressed! Adam had a trainee with him and it would appear that they made a wonderful team! Thank you!
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From: Beth McRobb
Date: 07/12/10
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My heating was not working this morning and I called in under my Homecare 400 agreement. In spite of the worst possible weather and driving conditions in Central Scotland last night I was promised that an engineer would come out today. He phoned to say that due to conditions getting to our village he might be a wee bit late - but he has now worked all afternoon to get the heating working again.
I didn't get his name though I am sure you will be able to trace him. I think his first initial is J - and I think he comes from Shotts! He was courteous, mannerly, helpful and efficient - what more could anyone ask for? If it is possible to commend him, please do. He was a star.
Thank you for this excellent service - we will be warm tonight!
Beth McRobb
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From: Mrs Barbara Stewart
Date: 07/12/10
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I would like to say a huge thankyou to both your telephonist in Birmingham and your service engineer Gary. Yesterday morning I found that my central heating boiler was not working correctly. I am suffering from cancer so need the house warm at all times.
I contacted British Gas by telephone at 13.40 yesterday afternoon, but 16.15 the boiler was repaired and eveything working correctly. What fantastic service. I cannot thank your response team enough.
Barbara Stewart
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From: Mrs Jones
Date: 01/11/10
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Your HomeCare® Engineer Neil has just completed a power flush on our system. He is a credit to your company. He was professional and explained the procedure to us and the work was efficiently completed to our satisfaction.
Thankyou and well done Neil.
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From: Saritha
Date: 27/10/10
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I am bit late in writing this, but I wish to extend my Thanks to Jim Martin who repaired our boiler. He was very efficient, professional, has completed the work in less time & the job was done very neatly.
Pass my Thanks to Jim for the type of service he provided to us. An employee like him is definitely an asset to the company.
Thanks JIM MARTIN, your service is worth appreciating.
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From: Sue Clements
Date: 21/10/10
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I'm not sure if this is the right means of contacting you, but I would just like to say how impressed I was with the engineer (Manny) who visited my mum's house at 10 am today to carry out her annual boiler inspection.
When a fault was discovered and neither my brother nor I were able to attend on the following day for the part to be replaced, Manny phoned around until he managed to locate the part (in Epsom) and drove there and back in order to get the job finished today.
He was polite, friendly and patient throughout. It was a big relief to us all that the job was done, and I feel that he went the extra mile (literally) to do it.
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From: Julie
Date: 14/06/10
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I would just like to thank Chris the Gas Engineer that came out and sorted our leaking radiator. It proved harder to fix than even we anticipated, but he never gave up. His dedication to the job and his pleasant disposition do him great credit. Thank you for sorting out this problem for us, we will have no hesitation in recommending British Gas Homecare to others.
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From: Alison Gardner
Date: 13/05/10
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I would like to commend the work of one of your engineers who came on a call out through our British Gas homecare.
Thanks
Alison Gardner
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From: Andrzej Bator
Date: 30/03/10
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Hi, Just had Dyno rod come and check leak in bathroom.This was done under the home care. We just like to say how polite and helpful engineer, A Price was throughout his visit today. In these times when everyone likes to complain, it is refreshing to be dealt with by a polite,professional individual. Please pass these comments to Mr Price and his superiors.
Kind regards
A Bator
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From: Pauline Houston
Date: 19/03/10
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I would like to commend Michael Kelly, a Scottish Gas engineer, for his diligence and care in repairing a fault to my boiler. Michael communicated well throughout the required visits, advising when he was due to arrive and what issues he was seeking to address with the boiler.
I have to say all of the engineers who have fixed our troublesome boilers over the last couple of years have been very good - but the thing that set Michael apart is his evident care for his customers and his clear communication.
I would like for Michaels manager to received this and to be passed on to Michael.
Thanks.
Pauline Houston.
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From: Joanne Chaplin
Date: 16/03/10
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Feedback ref a recent visit and Boiler repair. We have been a 3* customer for many years, at our previous home and now our current home for more than 20 years, we have always had good service, however on the recent visit and subsequent return visits by your repairer Mr Jon Stewart, I felt we had to comment on the excellent job completed by Mr Stewart, not only did he resolve the problem he also solved the "mystery" fault that has been a problem for our household boiler for many years.
We have been so pleased with this and the improvement in our heating has been instant. Many thanks for all his hard work.
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From: Mrs V Smith
Date: 23/02/10
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I would just like to register my praise and thanks for the 2 engineers who visited us today, initially to report a leak which I had reported, but who also performed the annual service on gas fire and boiler at the same time as fixing the leak.
They were very professional, considerate, clean and efficient workers and arrived around 9.30am which was brilliant. I had needed a morning call as had to go out later but was advised all morning slots had gone but I would be put down for an all day call... I was very impressed when they arrived so early.
Please would you convey this message and our thanks to the engineers... I think there names were Ann and Andy... Please be sure to pass this on to them and again thank you for the excellent service.
V Smith
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From: Mr Bryant
Date: 08/02/10
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We would like to take this opportunity to let you know how delighted we were with the gentleman who came to check the problem with our boiler on Sat 6.2.2010 and who came again today to fix it. On both occasions he was friendly, polite, courteous and couldn't have been more helpful. Could pass on our grateful thanks to him. His name was Colin. Many thanks again.
Jill and Harvey Bryant
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From: Ann Morgan
Date: 04/02/10
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We had a system flush yesterday carreid out by engineer Phil Robinson. We would just like to say that Phil did an excellent job and was a pleasure to have in the house. There was no mess at all and Phil took all necessary steps to ensure my safety while the work was being carried out (I have balance problems with MS).
Ann and Alan Morgan
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From: Nicola Thomas
Date: 20/10/09
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Myself and my partner are very pleased with the service we have received recently. I am due to give birth any day now at home and we called the brekdown helpline as the raditor in living wasn't working and the boiler was cutting off.
I called on Monday morning to explain what was the problem and our concerns because our pendng home birth and the operator was very helpful and an engineer was out within the hour who was also very nice and helpful. Excellent service please pass feedback on to relevant departments.
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From: H.Norman
Date: 24/09/09
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My pilot light went out on my combi boiler this week. I rang up at 1.30pm, the engineer came round at 2.45pm and the bolier was fixed, up and running by 3.30pm, 2 hrs from ringing up the boiler was fixed, that's what I call service!
Thanks British Gas.
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From: Ian Grange
Date: 13/08/09
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I would like to start by saying a hole hearted thank you to your gas engineer Ian Brown and also to you British gas for fixing my hot water if I would of known earlier about your prices I would not have put up with cowboy plumbers I'm going to spread the word about British gas HomeCare®.
Thank you again
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From: Sarah Clifton
Date: 12/08/09
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I would like to thank the recent engineer that has visited my home and sorted the problem with our hot water on two different occasions, an Iain Smith. He has been very helpful.
Many thanks
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From: J Simmons
Date: 16/07/09
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Engineer Craig from the Frodsham area came to my home in West Lancashire to repair my hot water system. Within a few minutes he had diagnosed the problem, and quickly set about rectifying it. He then tested the system to ensure all was in proper working order.
Craig was polite, well-mannnered and a perfect ambassador for your company. I was very pleased with the work he carried out and his professional manner. 100% satisfaction!
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From: Jeanette Bradfield
Date: 15/05/09
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Would you please direct this review to the appropriate person. I had insured my gas combi/condensing boiler and system with HomeServe (not to be confused with HomeCare®)and had to call there engineer out because of loss of pressure which causes the boiler to shut down.
There were no visible signs to help with diagnosis, within the boiler and the engineer didn't run any test, so we had to pay for a plumber to come out to test the system. There was no sign of a leak here either. At this point HomeServe told us we could either call in another company or monitor the situation ourselves. We cancelled our policy with them and called in British Gas.
The first thing there lovely engineer did was to assure us, that no matter what, British Gas would not "drop us" and that the boiler "would be sorted". True to his word after thoroughly testing all sections of our boiler and system he was able to diagnose 2 major faults and parts that needed replacing.
I have nothing but praise for the caring and efficient way this whole problem was dealt with by British Gas, from the initial phone call when I spoke to Duncan, through to the engineer and the Long Duration Engineer.
I was at my wits end until British Gas stepped in and I have and will sing their praises to all who will listen. Up to now 3 of my friends have changed over to HomeCare® on my recommendation, so keep up the good work and thank you once again.
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From: Alison L Roberts
Date: 05/05/09
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Thank you for promt attention to boiler after visit by engineer today. Next time hot tap is used no hot water and boiler not fucntioning.
After first phone call when I felt unhappy about priority my husband needs to use a dialysis machine at home each night and this requires much hand washing.
2nd phone call dealt with in a totally different manner and not long after engineer attended and corrected problem apparently an amazing coincidence.
Thank you again.
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From: Mark Steele
Date: 02/04/09
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I would like to recognise BG engineer R Shade as a true advocate of your company. He came this week to fit a new flow switch he did the job very competently but the thing that I recognised the most was his ability leave you feeling confident and assured and his general customer service skills were 2nd to none.
You may do CSAT surveys but the most important thing is to create your customers as advocates of your service and company as I'll be sure to recommend to family and friends as a result of your engineer.
So thank you and please do recognise the efforts, dedication and skills of R Shade he's doing you proud...
Expect a few calls from my neighbours to become a customers as a direct result.
Regards,
Mark Steele
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From: Rebecca Tylee-Birdsall
Date: 06/03/09
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Today we had an engineer visit our home and i feel i must write to say just how wonderful, knowledgeable and professional he was. We had booked an engineer and we were told he was to arrive between 8am and noon. At 5 to 12 the engineer rang to say he could not make it. So at 4pm the replacement engineer called.
I am perturbed that our appointment time was not kept especially when we were informed the original engineer did not like working on our type of boiler which is the reason for his cancelleation. But our anger subsided when the new engineer called. This engineer is to be comended as he has saved your company from reciveing an angry letter regarding the missed time slot and the fact that my husband has had to take more time off work to wait for the visit. I do hope that he is recognised for his good work but more importantly i hope the original engineer is not allowed to dictate what he works on and is told to be professinal and do his job! We are afterall in a recession he should be happy he has a job to go to.
We will be receiving another visit next friday for a replacement part to our boiler and I hope that we are able to firstly not have to go through the whole cancellation process and that the engineer who does visit is as professional as the last.
Kind regards
R Tylee-Birdsall
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From: Carol Cooper
Date: 02/03/09
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Would you pleae direct this message to the appropriate people. We have had one of your Homecare Team here today to service our Central
Heating Boiler and have to say that he is a very good representative
of your company. He was curtious and helpful and a very pleasant person.
Carol Cooper
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From: Mrs Katya Mileva
Date: 15/02/09
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My family suffered a total gas boiler failure at the peak point of
the winter- in January. Several weeks and several visits by a number of
other boiler engineers later, we were still 'enjoying' arctic temperatures
at home. Following a colleague's recommendation, I called British Gas
HomeCare® team. Both engineers who visited us (Ben - initial diagnostics; and
David Varney) were extremely efficient and kind. As a customer I
felt in safe competent hands throughout the whole process.
I would like to
express my deepest gratitude to both of them as well as to the British gas
HomeCare® team as a whole. They must be proud for having so highly
professional engineers on board. I would higly recommend British Gas
HomeCare® team to everyone who needs their heating problems resolved quickly
and to a high standard.
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From: Mr E Berry
Date: 19/10/08
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While I was in France the beginning of october, my son in law was
in my bungalow doing some decorating my boiler went wrong, pouring water
from underneath, my son in law phoned your company and a chap named Nick
Stamp, engineer, arrived, immediately stopped the leak, due to
unforseen circumstances he had to return a couple of times, due to parts
being ordered, my son in law explained to Nick I am an elderly person and he
did his utmost to repair the boiler, I am writing just to say a big
thankyou, dealing with a person like Nick takes away the worry from an
elderly person like myself, my son in law said he was so helpful and
understanding, where nothing was to much trouble, I hope this person gets
the recognition he deserves, as I would say he is a great asset to your
company, I would highly recommend British Gas to my friends, as I have done
in the past, once again a big Thankyou.
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From: Lena Benjamin
Date: 27/08/08
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I just wanted to commend the two engineers who came round today (27 August). One (Nigel) did the plumbing and the other (Geoff) did the gas safety test for the landlord certificate. Both gentlemen were polite and did a thoroughly great jobs. Thank you for all your help. Please pass this on to them.
Regards
Lena Benjamin
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From: Graham Wilson
Date: 27/07/08
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I was visited on 30/6/08 for a HomeCare® service by Engineer ID: 20429.
I would like to complement him on an excellent service and in particular in solving a problem which other engineers had never resolved. My heating system has been "kettling" for several years but is now repaired and silent thanks to this service.
Regards,
Graham Wilson
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From: Dave Wesson
Date: 03/06/08
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I meant to say could you please forward this on to all concerned PLEASE.
Having lots of trouble getting you to look at my boiler, which has been a saga, I would now like to take this opportunity to THANK YOU sorting the problem.
A special thank's to the Engineer who came out today, my partner said he was a really nice man.
Also a big THANK YOU to Mr Paul Davey who seemed to be the man who got the ball rolling, and kept us informed of what was going off. THANKS PAUL.
I guess there was somebody behind Paul who also helped so big thank you to that may well of been.
I would say All your staff are a credit to you, (except for not phoning me back when they said they would) However they all conducted themselves well on the telephone and seemed very nice people.
SO THANKS again.
Dave Wesson
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From: Jim Nisbet
Date: 16/03/08
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Today Sunday the 16th March 2008, We had occassion to contact
yourselves again owing to a boiler problem. I spoke to a member of your
staff named John, a most polite and helpful person I was informed that an
engineer would be with me some time this date.
The engineer arrived and immediately diagnosed the problem and fixed it with
tidyness, care and the minimum of fuss. The name of the engineer was Ben
Smallwood. I would like to express my initial thanks to John, but most of all
thanks to Ben for his professionalism and knowledge in resolving our
problem (a problem missed by others)
Thank you once again, its easy for people to complain however I feel that
where credit is due it should be recognised Thank you once again.
Regards, Jim Nisbet.
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From: Martin Poole
Date: 12/03/08
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I was visited by an engineer today for a routine service. He phoned to give me a very welcome 15 minutes notice of his arrival, which was at the start of the agreed time slot and he arrived right on time. He appeared to very efficient and knowledgeable, was polite, helpful and very friendly. Please convey my comments to the engineer's supervisor.
Many thanks.
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From: Susan McKinley
Date: 09/01/08
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I recently signed up with yourselves for the 4OO Homecare plan after being let down on the aftercare service by the Company who installed a new combi boiler last year.
I just want to say how prompt the service was along with putting a good word in for the engineer "Dexter Bewick", who was so pleasant and had the problem solved within 20 minutes.
Too many people complain about companies instead of letting them know about their good points.
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From: Laura Hawkins
Date: 13/12/07
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I am a Homecare 400 customer and had need to call out an engineer today to
look at my electrics as all my lighting had failed.
A young female engineer called Kim came round and I am emailing (and will be putting in writing also) how pleased i am with her service. She was friendly, helpful and extremely efficient and it was very good for me, as a female in the flat on my own in the dark, to have a female engineer come round. I am extremely pleased with your service in general and hers in particular and feel compelled to tell you, as her bosses and as the people who run this service. PLease pass on my commendation to her manager, Martin Lamb.
Many, many thanks!
Laura Hawkins
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From: Rosemary Emery
Date: 30/10/07
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Just to say after the disastrous visit last wednesday the new service engineer Jonathan Price identified we needed a new water diaphragm within minutes and had it working very quickly! Exceptionally good service and very little waiting time. You have a very good system - Many thanks indeed.
Rosemary Emery
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From: Danuta Hopwood
Date: 10/10/07
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I like to express my gratitude and thanks to British Gas and
especially to 2 engineers who came out to my rescue.
The calls were dealt with most promptly (same day) in a very professional
and polite manner. Both engineers arrived at out of hours time and both done
a great job.
I feel that the engineers (Brian Owen and Andy Newton) are worth while to be honorable
mentioned and aknowledge for their fantastic work.
My complement to British Gas, the HomeCare® is everything its advertised.
Thank you.
Happy Danuta Hopwood.
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From: Kenneth Jones
Date: 29/06/07
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Engineer, John BEEVER
I am writing to praise the above member of your team. Today he fixed my
boiler. He was on time, his manner and attitude was excellent. He was
patient and explained all procedures undertook. In a world of 'best value'
excellent customer service like this must not be lost.
Excellent Well Done...
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From: Jessica Moore
Date: 11/06/07
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We have had a visit from one of your engineers this afternoon and I would just like to say that his work was excellent. It took over 3 hours to sort out a problem with our central heating but he managed to sort it. It's times like this when I am proud to say that I am a British Gas customer and it is well worth the monthly fee to cover breakdowns. The engineer in question is called Peter Ranson. I would be really grateful if this thanks could be passed on to him.
Sincerley
Jessica Moore
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From: Mr Alan J A Pillet
Date: 07/03/07
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Dear Sir,
I telephoned British Gas on Tue 06 Mar 07 at 0720 hrs.
I reported to a very helpful and understanding Mohammed a serious Central Heating problem and he arranged for an engineer, Mr Dan Marshall, to visit me the same morning.
I would like to register the fact that I am impressed by Mr Marshall's professional, polite and dogged dermination to get the job done.
As a 'Registered Disabled' person I am, for obvious reasons, reliable on such service therefore, I am impressed by the professional attitude displayed by Mr Marshall who I believe is a credit to British Gas.
I hope my comments provide from British Gas the recognition Mr Marshall deserves.
Thank you.
Alan J A Pillet
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From: Lynda Rowlands
Date: 02/03/07
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I just wish to extend my thanks to your team and the engineer, Tim who came to my rescue last night. I have Homecare 200 and called last night @ 8pm. By 9.00 Tim had called and replaced the pump in my central heating. The service was second to none and the attitude of both the lady in the call centre and Tim was excellent. Once again many thanks.
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From: Karen O'Shaughnessy
Date: 22/02/07
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After paying for a gas engineer who told me I needed a new boiler I called British Gas to have a look and what a difference in service. The engineer was fantastic he worked on my boiler for 2 hours and found the problem and fixed it. Well done that man, now I know I wont use any one else but British Gas. Thank you so much.
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