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Please pass on my thanks to Matt Todd who serviced our boiler recently. In all the 9 years that we've had this boiler this is the first time we've been able to get hot water in the summer when the heating is not on. Matt really knows what he is doing and should have some reward and recognition. Thanks Matt!

Had breakdown visit from Engineers Andy Ball and colleague Steve today. Can not praise them enough. Well done!

 

I would just like to thank Chris the Gas Engineer that came out and sorted our leaking radiator. It proved harder to fix than even we anticipated, but he never gave up. His dedication to the job and his pleasant disposition do him great credit. Thank you for sorting out this problem for us, we will have no hesitation in recommending British Gas Homecare to others.

I would like to commend the work of one of your engineers who came on a call out through our British Gas homecare.

Thanks

Alison Gardner

Please convey our appreciation for a job well done to your engineer Paul Evans when he carried out our Central Heating Maintenance, this morning. He was courteous, efficient and very informative. He is a good ambassador for your company.

A big thank you to 2 of your Dyno Rod operatives who responded to a blocked drain at St Oswalds School in Durham on 31st March.
Efficient and courteous.

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Well done British gas. I had been without heating and hot water for nearly 2 weeks several engineers from different companies failed to find the fault. I rang B.G. within a day Mark the engineer had found the fault and done the repair. I can't thank him enough. I wish I had known earlier about your excellent service. The ladies on the phone deserve a big thank you. I will recommend British Gas to everyone.

Hi, Just had Dyno rod come and check leak in bathroom.This was done under the home care. We just like to say how polite and helpful engineer, A Price was throughout his visit today. In these times when everyone likes to complain, it is refreshing to be dealt with by a polite,professional individual. Please pass these comments to Mr Price and his superiors.

Kind regards

A Bator

I would like to commend Michael Kelly, a Scottish Gas engineer, for his diligence and care in repairing a fault to my boiler. Michael communicated well throughout the required visits, advising when he was due to arrive and what issues he was seeking to address with the boiler.

I have to say all of the engineers who have fixed our troublesome boilers over the last couple of years have been very good - but the thing that set Michael apart is his evident care for his customers and his clear communication.

I would like for Michaels manager to received this and to be passed on to Michael.

Thanks.

Pauline Houston.

Feedback ref a recent visit and Boiler repair. We have been a 3* customer for many years, at our previous home and now our current home for more than 20 years, we have always had good service, however on the recent visit and subsequent return visits by your repairer Mr Jon Stewart, I felt we had to comment on the excellent job completed by Mr Stewart, not only did he resolve the problem he also solved the "mystery" fault that has been a problem for our household boiler for many years.

We have been so pleased with this and the improvement in our heating has been instant. Many thanks for all his hard work.

I would just like to register my praise and thanks for the 2 engineers who visited us today, initially to report a leak which I had reported, but who also performed the annual service on gas fire and boiler at the same time as fixing the leak.

They were very professional, considerate, clean and efficient workers and arrived around 9.30am which was brilliant. I had needed a morning call as had to go out later but was advised all morning slots had gone but I would be put down for an all day call... I was very impressed when they arrived so early.

Please would you convey this message and our thanks to the engineers... I think there names were Ann and Andy... Please be sure to pass this on to them and again thank you for the excellent service.

V Smith

We would like to take this opportunity to let you know how delighted we were with the gentleman who came to check the problem with our boiler on Sat 6.2.2010 and who came again today to fix it. On both occasions he was friendly, polite, courteous and couldn't have been more helpful. Could pass on our grateful thanks to him. His name was Colin. Many thanks again.

Jill and Harvey Bryant

I would like to commend all the staff at British Gas Homeserve for their prompt professional service. I think this is an excellent service and as a single parent and a homeowner has been invaluable. Thank you so much please forward this to as many british gas employees as posssible as I think their customer service is excellent.

We had a system flush yesterday carreid out by engineer Phil Robinson. We would just like to say that Phil did an excellent job and was a pleasure to have in the house. There was no mess at all and Phil took all necessary steps to ensure my safety while the work was being carried out (I have balance problems with MS).

Ann and Alan Morgan

I just wanted to say that I had a Engineer come and fix my boiler as I had homecare. He was very professional and courteous and I was very impressed with him and his work.

Engineer got to our call out under difficult conditions, quickly diagnosed the problem,collect parts immediately and resolved our central heating problem when we needed it most...Highly recommended.

Just had a boiler repair, thank you, excellent service and engineer Kevin outstanding.

I have been having problems with my boiler for the past few weeks and finally we had a lovely British Gas man to sort it out. He has spent two days throughly looking it over. Really impressed. Thank you so much.

I would just like to say a big thank you for the excellent service I received today. I rang homecare at 2.30pm as my heating had failed. An engineer was with me by 4.30 and everything was up and running again by 5.30. Thank you so much.

Please thank the "Home-care" engineer who called to service our boiler on 17/11/09. He was well-mannered eficient and considerate.

Myself and my partner are very pleased with the service we have received recently. I am due to give birth any day now at home and we called the brekdown helpline as the raditor in living wasn't working and the boiler was cutting off.

I called on Monday morning to explain what was the problem and our concerns because our pendng home birth and the operator was very helpful and an engineer was out within the hour who was also very nice and helpful. Excellent service please pass feedback on to relevant departments.

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My pilot light went out on my combi boiler this week. I rang up at 1.30pm, the engineer came round at 2.45pm and the bolier was fixed, up and running by 3.30pm, 2 hrs from ringing up the boiler was fixed, that's what I call service!

Thanks British Gas.

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I would like to start by saying a hole hearted thank you to your gas engineer Ian Brown and also to you British gas for fixing my hot water if I would of known earlier about your prices I would not have put up with cowboy plumbers I'm going to spread the word about British gas HomeCare.

Thank you again

I would like to thank the recent engineer that has visited my home and sorted the problem with our hot water on two different occasions, an Iain Smith. He has been very helpful.

Many thanks

This morning my I found my boiler completely dead and dripping water.I phoned Homecare at 0805 and an engineer arrived at 0825. Within 40 mins he had diagnosed 2 faults, fixed one of them, placed an order for the parts to fix the other, and arranged to return tomorrow to complete the repair. This is outstanding service, and I just wanted to thank you all for looking after me so well - Brilliant!!!

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Engineer Craig from the Frodsham area came to my home in West Lancashire to repair my hot water system. Within a few minutes he had diagnosed the problem, and quickly set about rectifying it. He then tested the system to ensure all was in proper working order.

Craig was polite, well-mannnered and a perfect ambassador for your company. I was very pleased with the work he carried out and his professional manner. 100% satisfaction!

We would like to thank you all especially Steve for your excellent service we received today.

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Would you please direct this review to the appropriate person. I had insured my gas combi/condensing boiler and system with HomeServe (not to be confused with HomeCare)and had to call there engineer out because of loss of pressure which causes the boiler to shut down.

There were no visible signs to help with diagnosis, within the boiler and the engineer didn't run any test, so we had to pay for a plumber to come out to test the system. There was no sign of a leak here either. At this point HomeServe told us we could either call in another company or monitor the situation ourselves. We cancelled our policy with them and called in British Gas.

The first thing there lovely engineer did was to assure us, that no matter what, British Gas would not "drop us" and that the boiler "would be sorted". True to his word after thoroughly testing all sections of our boiler and system he was able to diagnose 2 major faults and parts that needed replacing.

I have nothing but praise for the caring and efficient way this whole problem was dealt with by British Gas, from the initial phone call when I spoke to Duncan, through to the engineer and the Long Duration Engineer.

I was at my wits end until British Gas stepped in and I have and will sing their praises to all who will listen. Up to now 3 of my friends have changed over to HomeCare on my recommendation, so keep up the good work and thank you once again.

Had the same engineer as last year, Adam - he is a credit to British Gas - efficient, clean and incredibly polite and I wanted to say thank you to him once again for carrying out the annual service.

Thank you for promt attention to boiler after visit by engineer today. Next time hot tap is used no hot water and boiler not fucntioning.

After first phone call when I felt unhappy about priority my husband needs to use a dialysis machine at home each night and this requires much hand washing.

2nd phone call dealt with in a totally different manner and not long after engineer attended and corrected problem apparently an amazing coincidence.

Thank you again.

I would like to recognise BG engineer R Shade as a true advocate of your company. He came this week to fit a new flow switch he did the job very competently but the thing that I recognised the most was his ability leave you feeling confident and assured and his general customer service skills were 2nd to none.

You may do CSAT surveys but the most important thing is to create your customers as advocates of your service and company as I'll be sure to recommend to family and friends as a result of your engineer.

So thank you and please do recognise the efforts, dedication and skills of R Shade he's doing you proud...

Expect a few calls from my neighbours to become a customers as a direct result.

Regards,

Mark Steele

Today we had an engineer visit our home and i feel i must write to say just how wonderful, knowledgeable and professional he was. We had booked an engineer and we were told he was to arrive between 8am and noon. At 5 to 12 the engineer rang to say he could not make it. So at 4pm the replacement engineer called.

I am perturbed that our appointment time was not kept especially when we were informed the original engineer did not like working on our type of boiler which is the reason for his cancelleation. But our anger subsided when the new engineer called. This engineer is to be comended as he has saved your company from reciveing an angry letter regarding the missed time slot and the fact that my husband has had to take more time off work to wait for the visit. I do hope that he is recognised for his good work but more importantly i hope the original engineer is not allowed to dictate what he works on and is told to be professinal and do his job! We are afterall in a recession he should be happy he has a job to go to.

We will be receiving another visit next friday for a replacement part to our boiler and I hope that we are able to firstly not have to go through the whole cancellation process and that the engineer who does visit is as professional as the last.

Kind regards

R Tylee-Birdsall

Would you pleae direct this message to the appropriate people. We have had one of your Homecare Team here today to service our Central
Heating Boiler and have to say that he is a very good representative
of your company. He was curtious and helpful and a very pleasant person.

Carol Cooper

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My family suffered a total gas boiler failure at the peak point of the winter- in January. Several weeks and several visits by a number of other boiler engineers later, we were still 'enjoying' arctic temperatures at home. Following a colleague's recommendation, I called British Gas HomeCare team. Both engineers who visited us (Ben - initial diagnostics; and David Varney) were extremely efficient and kind. As a customer I felt in safe competent hands throughout the whole process.

I would like to express my deepest gratitude to both of them as well as to the British gas HomeCare team as a whole. They must be proud for having so highly professional engineers on board. I would higly recommend British Gas HomeCare team to everyone who needs their heating problems resolved quickly and to a high standard.

One of your engineers called recently to do some electrical work on Tuesday of last week. His name was Dave. He was a lovely guy and deserves some recognition for his professionalism.

After several days dealing with 3 people at the Leeds Call Centre would like to pass on my thanks to Mohammet at the Leeds Call Centre whose Customer Service attitude was outstanding. Please pass on my thanks - he is a credit to your company. He solved our problem where others had given up - a delight to deal with. Please make sure you pass on my thanks.

I just wanted to say how impressed I was with the service I received on clearing my drains yesterday from Dyna Rod, the man was called Kenny Hill and for once I want to praise your service.

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Our gas boiler was repaired in an exemplary manner. The engineer, (I think his name was Tim) arrived on time, diagnosed the problem, ordered the spare parts and fixed the boiler. It is gratifying to receive such professional, courteous and expert service (AND at a fair price). I hope management will pass my, and my wife's appreciation to the engineer for a great job. We will call British Gas FIRST for any future problems.

From: Mr E Berry Date: 19/10/08

From: William Hough Date: 08/10/08

From: Mr L Watts Date: 12/09/08

From: Lena Benjamin Date: 27/08/08

From: Doreen Dentist Date: 06/08/08

I was visited on 30/6/08 for a HomeCare service by Engineer ID: 20429.

I would like to complement him on an excellent service and in particular in solving a problem which other engineers had never resolved. My heating system has been "kettling" for several years but is now repaired and silent thanks to this service.

Regards,

Graham Wilson

I meant to say could you please forward this on to all concerned PLEASE.

Having lots of trouble getting you to look at my boiler, which has been a saga, I would now like to take this opportunity to THANK YOU sorting the problem.

A special thank's to the Engineer who came out today, my partner said he was a really nice man.

Also a big THANK YOU to Mr Paul Davey who seemed to be the man who got the ball rolling, and kept us informed of what was going off. THANKS PAUL.

I guess there was somebody behind Paul who also helped so big thank you to that may well of been.

I would say All your staff are a credit to you, (except for not phoning me back when they said they would) However they all conducted themselves well on the telephone and seemed very nice people.

SO THANKS again.

Dave Wesson

Today Sunday the 16th March 2008, We had occassion to contact yourselves again owing to a boiler problem. I spoke to a member of your staff named John, a most polite and helpful person I was informed that an engineer would be with me some time this date.

The engineer arrived and immediately diagnosed the problem and fixed it with tidyness, care and the minimum of fuss. The name of the engineer was Ben Smallwood. I would like to express my initial thanks to John, but most of all thanks to Ben for his professionalism and knowledge in resolving our problem (a problem missed by others) Thank you once again, its easy for people to complain however I feel that where credit is due it should be recognised Thank you once again.

Regards, Jim Nisbet.

I was visited by an engineer today for a routine service. He phoned to give me a very welcome 15 minutes notice of his arrival, which was at the start of the agreed time slot and he arrived right on time. He appeared to very efficient and knowledgeable, was polite, helpful and very friendly. Please convey my comments to the engineer's supervisor.

Many thanks.

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After all the negative reports in the press, I would just like to thank you for your prompt and efficent services, on the coldest day of the year. THANKYOU.

I would like to thank you for the brilliant service we received through our Home Care cover last thursday 24th Jan 08. We had a leak coming from a pipe in one of our bedrooms and called you. Someone actually came within the hour and repaired the leak which didn't even take an hour. The service engineer was called Mark Wakefield. It made such a difference because if it had not been repaired it would have been a very cold night for my 5 year old daughter and myself at 8 months pregnant as we could not put the heating on until it had been repaired. Thankyou once again. I will have no hesitation in reccomending British Gas in the future.

I would just like to comment on the excellent service I received today from one of your service engineers who repaired my boiler. He was very friendly & knew his job. He offered sound advice and his customer service was second to none. His name is Richard Thomas. Please ensure that his manager is made aware of this and he is recognised for his quality service.

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Excellent service. Engineer came out very quickly and was very helpful and informative about the boiler. Had recent noise problems with the boiler (and was very sluggish) and all it needed was a clean and didn't cost me a penny. Very good value.

I recently signed up with yourselves for the 4OO Homecare plan after being let down on the aftercare service by the Company who installed a new combi boiler last year.

I just want to say how prompt the service was along with putting a good word in for the engineer "Dexter Bewick", who was so pleasant and had the problem solved within 20 minutes.

Too many people complain about companies instead of letting them know about their good points.

I am a Homecare 400 customer and had need to call out an engineer today to look at my electrics as all my lighting had failed.

A young female engineer called Kim came round and I am emailing (and will be putting in writing also) how pleased i am with her service. She was friendly, helpful and extremely efficient and it was very good for me, as a female in the flat on my own in the dark, to have a female engineer come round. I am extremely pleased with your service in general and hers in particular and feel compelled to tell you, as her bosses and as the people who run this service. PLease pass on my commendation to her manager, Martin Lamb.

Many, many thanks!

Laura Hawkins

I would like to give some positive feedback to a recent visit from a member of the home care team. The Engineer was Stephen Mitchell, Bradford area. The work carried out was efficient, tidy and well above what sadly I have become to expect from prior boiler repair companies. Please log this positve feedback in the system.

Regards Miss E Robinson

Just to say after the disastrous visit last wednesday the new service engineer Jonathan Price identified we needed a new water diaphragm within minutes and had it working very quickly! Exceptionally good service and very little waiting time. You have a very good system - Many thanks indeed.

Rosemary Emery

I like to express my gratitude and thanks to British Gas and especially to 2 engineers who came out to my rescue. The calls were dealt with most promptly (same day) in a very professional and polite manner. Both engineers arrived at out of hours time and both done a great job.

I feel that the engineers (Brian Owen and Andy Newton) are worth while to be honorable mentioned and aknowledge for their fantastic work. My complement to British Gas, the HomeCare is everything its advertised. Thank you.

Happy Danuta Hopwood.

Under our Homecare plan I reported a fault on our toilet overflow. Within a matter of hours an engineer from Dyno-Rod arrived & rectified the problem. Your engineer, a gentleman called Bob Pritchard was polite, efficient & proffessional. Your first class service & staff are a credit to your organisation. Thank You.

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I have called on BG to attend to my boiler at least 4 times. Everytime I have been immpressively offerred same /next day appointments. I have nothing but praises for the whole team and I would recommend their service any time. Keep up the excellent work!

Having been let down twice by you today the engineer came.
I can only offer praise for his courtesy his professionalism and his demeanour. Having justified cause for complaint, Tony has given us
back our confidence in British Gas and is a credit to your company.

Engineer, John BEEVER

I am writing to praise the above member of your team. Today he fixed my boiler. He was on time, his manner and attitude was excellent. He was patient and explained all procedures undertook. In a world of 'best value' excellent customer service like this must not be lost. Excellent Well Done...

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We have been having a nightmare with our boiler - British Gas have been very patient with us and have visited 6 times. I was on the verge of ordering a new boiler but lovely Sarah in the Call Centre Team explained that unfortunately it can sometimes take a few visits before a problem is sorted but that British Gas would persevere. And they did. The last engineer, Paul, was wonderful, spent over 2 hours with us and the problem is fixed. Thank you all so much.

We have had a visit from one of your engineers this afternoon and I would just like to say that his work was excellent. It took over 3 hours to sort out a problem with our central heating but he managed to sort it. It's times like this when I am proud to say that I am a British Gas customer and it is well worth the monthly fee to cover breakdowns. The engineer in question is called Peter Ranson. I would be really grateful if this thanks could be passed on to him.

Sincerley
Jessica Moore

May I take this opportunity to comment on the excellent service provided by your engineer Alison Judge carried out today 08/06/07. She was very thorough and took pride in her work. It would be nice if we got this kind of service from other companies. I would like you to forward this comment on to her supervisors. Once again thanks.

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Phoned Wednesday evening to report fault on my dishwasher, 3 delightful engineers called on Thursday pm, diagnosed fault and ordered part. Same 2 engineers called again Friday morning, replaced faulty part, diagnosed a 2nd fault and repaired that immediately. Excellent service. Used to have to wait 2 weeks for initial callout, then wait a further week for parts with previous company I was insured with.

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Phoned in about a blocked drain from my bath/shower at 15:00. Repairman on site and job done by 17:15. What absolutely excellent service!!

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From the moment we contacted British Gas for a new boiler we have only had the best service. We cannot thank everyone enough and would highly recommend anyone else who is looking for a new boiler to contact British Gas. Excellent service all the way through.

I had a radiator leak - phoned BG and pleasant lady on phone arranged for the plumber to call the same day. New radiator ordered and delivered within a week (yesterday). Plumber arrived today with mate. All fittted and up and running. Please pass on my compliments to all on efficiency, politeness, cleanliness and workmanship. I know you are getting some stick at the moment about customer service but I can give you nothing but praise.

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We have recently extended our cover with British Gas to cover not only eletricity supply but water pipes, sewerage, drains interneally and externally. We had a blockage in the outside sewerage drain and Dynarod attended within 25 mins and solved the problem, clearing the drains, excellent service. Many thanks to all concerned.

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As a new Homecare customer your engineer called at my house , serviced my boiler and informed me I needed a repair. Within 12 hours, was back with the part and now I have complete peace of mind that my system is fit for purpose. The enginner was excellent. I WOULD RECOMMEND THE HOME CARE SERVICE TO ALL. Great job. Thanks.

Having spent the last two months freezing trying to find a heating engineer that was honest, skilled and reliable to attend our dead boiler we saw your one price boiler repair service ad and decided to give it a go. We had the pleasure of getting attended by your Ian Lewis who was pleasant skilled and a credit to your company he repaired our boiler price as agreed no cons or cut corners and as a result we are now about to go on to annual cover for the boiler with your company. Please keep up the good work it is a pleasure to find a genuine product from a genuine company in this market.

yours
John Lloyd

Just like to say that after a problem i had with my fire the engineer you sent MR.D.MORGAN. did repair promtly. and found him very polite. he is an asset to your workforce. thank you.

Dear Sir,

I telephoned British Gas on Tue 06 Mar 07 at 0720 hrs.

I reported to a very helpful and understanding Mohammed a serious Central Heating problem and he arranged for an engineer, Mr Dan Marshall, to visit me the same morning.

I would like to register the fact that I am impressed by Mr Marshall's professional, polite and dogged dermination to get the job done.

As a 'Registered Disabled' person I am, for obvious reasons, reliable on such service therefore, I am impressed by the professional attitude displayed by Mr Marshall who I believe is a credit to British Gas.

I hope my comments provide from British Gas the recognition Mr Marshall deserves.

Thank you.

Alan J A Pillet

I just wish to extend my thanks to your team and the engineer, Tim who came to my rescue last night. I have Homecare 200 and called last night @ 8pm. By 9.00 Tim had called and replaced the pump in my central heating. The service was second to none and the attitude of both the lady in the call centre and Tim was excellent. Once again many thanks.

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After paying for a gas engineer who told me I needed a new boiler I called British Gas to have a look and what a difference in service. The engineer was fantastic he worked on my boiler for 2 hours and found the problem and fixed it. Well done that man, now I know I wont use any one else but British Gas. Thank you so much.

Your service engineer has just been and I now know exactly what is wrong my central heating. He was here for nearly an hour and was very thorough. I would like to say thank you very much for all your help. I'm glad to say that my house is at long last warm and radiators that have not been very warm for a long time are now hot. The kick space heater is working and I hope there will be no need to call again within the near future.

Once again thank you very much.

I would like to congratulate you on your call out service. Yesterday I suffered a major flood in my kitchen. I reported the fault to your customer services rep, who was helpful and calming in my then "hysterical" state. Dyno-rod came out to me at 8.30 today. A faultless service.

Many people criticise a company when poor service is received and fail to commend when the service is exceptional. You have secured a homecare customer for life. In fact when renewal is due I would increase the level of care as I feel confident in your hands. Many thanks from a more than satisfied customer !

Although you no doubt you receive complaints, let me offer some praise.

Last Wednesday (3/1), our boiler stopped working. I phoned at 0730 and received a very courteous and helpful reply, even though the start time for calls was listed as being at 0800. "Someone will be with you by 1300 today." And he was! The engineer solved the problem in a friendly way and said that he would call by phone on Friday to make sure that all was OK. And he did!

So - congratulations all round. Excellent service!

FOR THE ATTENTION OF THE CUSTOMER SERVICES MANAGER.

I would like to pass on my thanks for the excellent service my mother (Mrs Pauline Johnson) has recently recieved from an engineer from BG.

We had to call BG out 3 times in one week and the same engineer visited each time, on his 3rd visit he called me to discuss the problem & called me again after his visit.

This was EXCELLENT customer service, he was v kind to my mum & reassured me with the call, after his visit that everything was ok. I would like to bring this excellent customer service to your attention & thank the engineer concerned.

I would like to say how impressed my wife & I were with the speedy repairs to our boiler under Homecare 100 plan.

Breakdown>>>Saturday tea time, repaired>>>Sunday breakfast time.

Thanks for the excellent service.

From R & S Beever.

Happy New Year to you all.

On Thursday 21st December my heating failed with a pump fault.

On Friday 22nd an engineer, David Jones, called and fixed the problem giving excellent advice on further remedial work that might be required.

He was everything a British Gas Engineer should be and deserves to be commended.

From: Iain Peyton Date: 21/12/06

My boiler broke down and being part of Homecare 36 Hours and my bolier was fixed.

British Gas are 100% reliable and truly professional.

Thank You I would recommend Homecare.