British Gas Central Heating FAQs

New Central Heating

Frequently Asked Questions on Gas Central Heating

Making the Change to New Central Heating - A Helpful Guide

Commonly Asked Questions on Gas Central Heating

What is the parts policy for maintenance and breakdown services?

With a stock of 25,000 parts British Gas usually has the right part on hand. If British Gas does not carry the part, your HomeCare® engineer will

Locate and acquire new parts, usually by the next working day. Or,
Obtain parts which have been reconditioned by the original manufacturer. Or,
Use an approved alternative part

What is the labour policy for maintenance and breakdown services?

With over 8000 engineers, the majority of labour and service is provided by British Gas' own engineers. In rare instances where a British Gas engineer is unable to attend a customer's home, British Gas will send a duly qualified contractor to ensure that your needs are met immediately.

Can I apply for HomeCare® coverage if my supplier for gas or electricity is not British Gas?

Yes, you can apply for HomeCare® coverage whether you are a British Gas customer or not. More information about HomeCare®.

How do I know what type of boiler I have?

Here is an easy way to tell. Ask yourself, do you have a hot water tank in your home?

If you do, it is likely that you have a conventional boiler
If you do not and the boiler fires up when you turn on your hot taps, then you have a combination boiler

If you are still unsure, contact your manufacturer. Their name should either be on the front of your boiler, or underneath the main cover, near the controls.

Can I only apply for Central Heating if British Gas supply my energy or installed my boiler?

No, anyone with a gas boiler can apply. The only requirement is that all essential working parts are available and that your system is approved by British gas during the initial Safety Inspection.

Find Out More Information on Gas Central Heating

British Gas New Boilers
Click here to arrange a visit from a heating advisor to give you a quote on a new boiler!
Call British Gas on 0800 327 7116 Call centre open: Mon to Fri 07:30–20:00, Sat 08:00–18:00, Sun 08:30–17:00
Arrange a visit from a heating advisor to give you a quote on a new boiler!

* Offer closes 29th February 2012, discount will be applied at point of sale and is subject to boiler installation. Cannot be used in conjunction with any other British Gas boiler offer.

^ HomeCare® is subject to terms and conditions.

† Based on comparing the savings for upgrading a G-rated to an A-rated condensing boiler with a full set of heating controls. Saving figure is illustrative and based on a gas heated 3 bed semi-detached house. Savings assume a gas price of 4.49p/kWh. Source: energysavingtrust.org.uk/In-your-home/Heating-and-hot-water/Replacing-your-boiler (11/11)

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