What questions should I ask when choosing a gas or electricity supplier?

Receive the best service and the best price by asking these questions:

1. What help is available if my boiler or appliance needs service?

2. What are the standards of service offered?

3. How often are meters read?

4. What is the cost of the gas or electricity service?

• Can I fix my price?

• Is there a standing charge?

5. How often will I receive a bill/statement of account?

6. How do I pay?

• Is there direct debit?

• Can I pay online?

7. What discounts can I receive?

• Are there any free promotions or discounts I will receive?

• Are there discounts for paying with direct debit?

• Is there a discount for purchasing both fuel and electricity?

• Do I receive a deal if I manage my bill online?

8. What happens if I can't pay my bill?

9. What is the contract length and how is it ended?

10. How do I place a complaint?