What is the parts policy for breakdown and maintenance services?

If British Gas do not carry the spare parts your repair needs on the day, they hold a central stock of 25,000 parts, so they can get hold of most items the following working day. Otherwise, British Gas will do all they reasonably can to find parts from their suppliers. British Gas may use an approved alternative or parts that have been reconditioned by the original manufacturer.

What is the British Gas labour policy for breakdown and maintenance services?

One of the British Gas engineers will usually carry out the work. British Gas may authorise a suitably qualified contractor to carry out the work in some cases.

Can I receive HomeCare coverage if my supplier for gas or electricity is not British Gas?

Yes, HomeCare coverage is available even if you are not a British Gas customer

What are the payment options for HomeCare?

There are two easy ways to pay. It's simple to arrange payment for your HomeCare and it's safe and secure. Just choose the payment option that suits you best and indicate your choice on your online application form.

1. Pay by Direct Debit

Direct Debit is the simplest way to pay as British Gas will do most of the work for you. You will be fully protected by the Direct Debit Guarantee, and if it's easier, you can choose to pay monthly.

2. Pay by Credit /Debit Card

If you choose to pay by credit / debit card, please note that the year's HomeCare must be paid in full.

Further Information

Read the five easy steps with HomeCare >

^Top |

© 2008 | An Affiliate of British Gas | RSS |