Replacement Boiler
Frequently Asked Questions on Boilers
What is a condensing boiler?
Condensing Boilers are high efficiency boilers, recapturing heat that would otherwise be lost. A favourite with those who want to save on their monthly bills and protect the environment, condensing boilers carry a slightly higher initial price tag, but provide big savings in the end.
Does a boiler need to have regular services?
It is recommended that your boiler receives regular services to ensure that it operating efficiently and effectively.
Why do I not get enough hot water from my combination boiler?
If your combination boiler not operating at its best, an engineer can help diagnose the problem.
Older combination boilers often have a lower flow rate than newer models and can also become clogged over time.
What is the parts policy for maintenance and breakdown services?
British Gas is committed to quick service and stocks over 25,000 parts to ensure it. If British Gas does not carry the part, your HomeCare engineer will
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Quickly locate and acquire new parts. Or,
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Obtain parts which have been reconditioned by the original manufacturer. Or,
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Use an approved alternative
What is the labour policy for maintenance and breakdown services?
British Gas employs over 8000 certified engineers to help ensure that your maintenance and service will be handled by one. However, in rare instances where a British Gas engineer is unable to attend your home, British Gas will send a duly qualified contractor. This makes sure that you receive the service you need.
Can I apply for Breakdown cover if my supplier for gas or electricity is not British Gas?
Yes, HomeCare coverage is available even if you are not a British Gas customer.
Can I only apply if British Gas installed my boiler?
No. Boilers that have essential working parts available and are approved by British Gas during the initial Safety Inspection are eligible, even if British Gas did not install them.
How do I know what type of boiler I have?
You can lean the type of boiler that you have by contacting your manufacturer. Their name should be located on the front of your boiler or near the controls under the main cover.
You can also tell yourself, with this simple technique: Ask yourself, do you have a hot water tank in your home?
Find Out More Information on Boilers
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